FAQs
You’ve got questions? We’ve got the answers.
Orders & Payments
What forms of payment do you accept?
We accept payments via American Express, Visa, MasterCard, Discover, Apple Pay, Shop Pay, and Google Pay.
Can I cancel my order after placing it?
In case you need to change your shipping address, you can do so within 24 hours of placing the order by reaching out to our Customer Support team at hello@mellow-bar.com. We are not able to adjust and/or cancel orders after that. For additional information, please reach out to hello@mellow-bar.com.
Shipping & Returns
Do you ship internationally?
We currently ship our products to customers in the U.S, including Alaska and Hawaii and Canada.
Can I return products purchased in a Mellow Bar salon?
If the product was purchased at one of our salons, it must be returned at the original location of purchase. Please reach out to hello@mellow-bar.com if there are any questions or concerns!
Gift Returns
If you would like to return products that you received as gifts, we require proof of purchase.
What is your return policy?
If you change your mind about your purchase, packages that are unopened, unused and in original packaging can be returned within 30 days of purchase date. Please reach out to hello@mellow-bar.com to start the process. If there was an issue with your order or if it arrived damaged, please contact hello@mellow-bar.com and we will help you right away.
*Please note that original shipping charges will not be refunded. All gift cards and trial products are final sale.
Products
What does “non-toxic” mean?
The EU has banned over 1600 cosmetics ingredients while the US still allows for many of them. These ingredients can cause long lasting detrimental effects to the body and the environment. None of the ingredients in RCUBED products can be found on this list, and we are silicone, alcohol, and paraben free.
Is RCUBED safe for sensitive skin?
RCUBED is free of harsh chemicals, parabens, and silicones, making it safe for sensitive skin. However, it does contain various plant extracts and oils, so please check the ingredients list carefully in case of allergies.
Is RCUBED vegan?
Yes, RCUBED is 100% vegan.
Where is RCUBED made?
RCUBED is manufactured in Japan.